Help Desk Knowledge Base - Search Videos

6 easy steps to build an effective IT help desk knowledge base

ManageEngine ServiceDesk Plus

6 easy steps to build an effective IT help desk knowledge base

A knowledge base (KBase) is an organized repository of relevant data, structured with IT best practices and knowledge gained from practical experiences. A full-fledged KBase will help improve agent productivity and customer satisfaction. Learn the six steps to build an effective help desk knowledge base for your business.

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