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Why AI Will Transform Customer Experience: Cresta CEO Ping Wu and Sequoia’s Doug Leone
47:18
YouTubeSequoia Capital
Why AI Will Transform Customer Experience: Cresta CEO Ping Wu and Sequoia’s Doug Leone
Ping Wu built Google's contact center business before becoming CEO of Cresta, where he's pioneering a unique approach to contact center transformation. Rather than full automation Ping advocates a dual approach, automating what's ready while using AI to assist humans with the rest. He makes the case for an abundance mindset—imagining new ...
179.7K views2 months ago
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