Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Discover the role of bailees, their responsibilities, and real-world examples like dry cleaners and valet services. Understand bailments and the legal obligations involved.

Discover what an express warranty is and how it protects consumers. Learn key law insights and explore real-world examples for informed buying decisions.

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Customer retention is more than a buzzword—it is a proven driver of sustainable growth and profitability. Sounds like common sense? Think again. Customer churn is on the rise. Yet, while many ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Crafting a standout resume is crucial for ambitious job seekers aiming for six-figure career paths. Highlighting good qualifications to put on a resume can significantly enhance your chances of ...

In today’s competitive job market, showcasing the right abilities on your resume and during interviews can set you apart from other candidates. Understanding and effectively communicating your good ...

What makes for a good customer service experience? To start, it’s convenient, fast, and addresses all of a customer’s needs. And until recently, it had a human touch: “service with a smile,” if you ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...