Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Of U.S. workers, 80% are employed in the service industry, spanning many sectors. The service industry includes logistics, healthcare, and tech, affecting diverse investments. Investors can hedge ...

In these days of disappearing "customer service," it was a pleasant surprise to work with Mary at the new Ace Hardware Store in Kalmia Plaza. I was looking for a new hedge trimmer and she was a ...

I'm reiterating my buy rating on ServiceTitan, as its strong Q2 results and raised outlook signal a potential turnaround and renewed investor interest. ServiceTitan benefits from countercyclical ...

A culture of adaptability and round-the-clock support. Agile technology transfers and a steadfast commitment to quality. Sustainable, strategic alliances that foster lasting partnerships. These are ...

In health care, the term "excellence" often surfaces in mission statements and promotional materials—but what does it genuinely mean? In a sector where human lives, dignity and trust are at stake, the ...

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick-fil-A’s continued dominance comes as the fast food industry faces a ...

This year’s winners highlight the transformative impact of CXone Mpower, from measurable cost efficiencies to speedier resolution, and enhancing the experience across the entire customer service ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training Support Center, June 27, to participate of the Operation of Excellence ...

NiCE (Nasdaq: NICE) today announced the winners of the 2025 CX Excellence Awards, honoring organizations that are transforming customer service with CXone Mpower. The 15 award winners across seven ...

From cost savings to faster resolution times, winners demonstrate how CXone Mpower is redefining what’s possible in customer experience Excellent Interaction Orchestration – Recognizing mastery in ...