A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

The decline of the Philadelphia Eagles’ run game in 2025 is, in my opinion, the single biggest issue with the Eagles’ offense ...

Telvista Inc. is closing a facility it operates at 8585 N. Stemmons Freeway in Dallas, prompting its 110 employees to be laid ...

Upgrade MYR Group stock to 'Buy.' See why booming power demand, data center growth, and infrastructure upgrades make MYRG a ...

While officials with Baltimore Gas and Electric (BGE) said they are working to address call center issues, customers ...

Another member of the safety panel, Mark Sirangelo, said NASA should formally declare mishaps and close calls as soon as possible. “It allows for the investigative team to be starting to be formed a ...

Last week: Finally played FEAR (2005) and adored its amazing slomo, slick guns, and incredible sound work. They should stop making Call of Duty every single year. I realize that's a reheated take from ...

Welcome to FOV 90, an FPS column from staff writer Morgan Park. Every week, I'll be covering a topic relevant to first-person shooter enjoyers, spanning everything from multiplayer and singleplayer to ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

The Federal Aviation Administration reported 12 of their facilities were short-staffed on Friday, including some which have caused delays for travelers. Phoenix Sky Harbor International airport will ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...