Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as "It's about process quality (making perfect parts ...

Busy corporate marketing groups can be so focused on tactics and fire-fighting that they jeopardize their marketing investment. The tendency to overreact to events, tackle symptoms rather than ...

Employees suspended in the summer after signing a letter critical of the president were told they could return to work. But the reinstatement was short-lived. By Maxine Joselow The scores aimed to ...