Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Messages for web is undergoing an important backend change, particularly for users on Google Fi. Instead of relying on older ...

The government has rolled out Nyaya Setu on WhatsApp, a free legal help service designed to make basic legal assistance accessible through simple messages. Here’s what the service offers and how users ...

Discover how text message marketing helps drive customer engagement and increases purchasing, plus tips on which SMS services to use.

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

On January 12, SPD will begin using PowerEngage, a citizen satisfaction and feedback solution designed to strengthen ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

UVA’s 10th president thanks the community and outlines a commitment to mission-driven leadership, listening and public ...

Confidential complaints filed by troops and their families reveal patterns of wrongdoing in the ranks that are hidden from ...

What will high-performing content look like in 2026? Experts share how to adapt, lead, and prove the value of human ...

La Crosse police are reminding people about what they need to do to stay safe from stalking. They're doing it because it's ...