Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

Discover how text message marketing helps drive customer engagement and increases purchasing, plus tips on which SMS services to use.

The year 2026 is almost here, and with the new year comes a new wave of scams that could potentially drain your bank account.

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

According to the lawsuit, Perry had been drinking during one 2015 meeting when he allegedly began making sexual advances.

Confidential complaints filed by troops and their families reveal patterns of wrongdoing in the ranks that are hidden from ...

Mastodon has almost doubled its userbase since Elon Musk took control of Twitter last month. Here's what you need to know ...

The online booking platform aims to streamline scheduling for everything from virtual appointments to workshops.

Discover what Google Messages on Android is and how it enhances your messaging experience with advanced features.

LAFD leaders engaged in campaign of secrecy and deflection designed to avoid taking full responsibility for what went wrong ...