“Nothing is as powerful as an idea whose time has come.” Victor Hugo wasn’t talking about how neuromarketing is set to transform the future of customer experience while closing the experience gap with ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

People today have an average attention span of just eight seconds. Fifteen years ago the average attention span was 12 seconds. It’s no surprise people are impatient, or that we’re becoming even more ...

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

These days, likes on social media are part of the internet furniture. Everywhere from social media, video platforms, news outlets, and e-commerce websites make use of like buttons to allow users to ...

If you’re feeling overwhelmed at work, you’re not alone. All the meetings, emails, and virtual chats are making it hard for employees to focus and get things done, according to the new Microsoft Work ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

Wholesale distributors keep the economy going, buying large quantities of products from manufacturers, then storing and distributing to companies that sell those products to consumers. They’re vital ...