Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Job interviews play a crucial role in the hiring process, as they provide an opportunity for employers to assess a candidate’s qualifications, skills and cultural fit. It’s a chance for job seekers to ...

Nobody enjoys interviews. That’s the long and the short of it. Whether you’re a new graduate who doesn’t know what to expect, a career changer looking for something new, or have been out of work for a ...