Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

Lyon County has launched a four-month pilot program that employs a virtual assistant to handle non-emergency calls. Betty, ...

Hannah Dixon is a six-figure-earning virtual assistant coach and recruiter. She says it’s important to understand that virtual assistants are business owners, not employees. Dixon says that virtual ...

The police forces for Thames Valley and Hampshire have begun a trial of an AI virtual assistant to provide the public with ...

Alexa is already great, but some smart tweaks and hidden features can make the assistant even better. Here's how.

After scrambling to launch bots in the early pandemic, banks including Fifth Third and KeyBank are taking the time to thoughtfully design intelligent digital assistants with better navigation and ...