Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Workplace software provider Salesforce has formally announced Einstein Service Agent, the company’s first-ever autonomous AI agent. Salesforce said in a press release that it’s designed to “make ...

The customer-relationship management platform lifted its full-year revenue outlook to $41.45 billion to $41.55 billion and ...

Sales GPT and Service GPT will bring the power of trusted, secure generative AI, and real-time data from Data Cloud, to empower teams to close deals faster, anticipate customer needs, and increase ...

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

In a Wednesday interview with CNBC's Jim Cramer, Salesforce CEO Marc Benioff discussed the enterprise software company's new platform, "Agentforce," and described how companies use the technology to ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Salesforce CEO Marc Benioff talked SaaS, AI, AI agents, cloud products and more on the company’s Q3 earnings call Wednesday.

HubSpot and Salesforce are popular customer relationship management (CRM) platforms supporting businesses of all sizes. If you’re on the hunt for a CRM, you may be considering one of these two major ...

Fiji Airways connects Amadeus reservation data directly into Salesforce Data Cloud using the Zero Copy architecture.

LONDON (Reuters) - Business software maker Salesforce.com Tuesday launched a slimmed-down version of its customer-management services that existing customers will be able to access for free using high ...