Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...
Waltham, MA, June 28, 2017 (GLOBE NEWSWIRE) -- CallMiner ®, the leading platform provider of award-winning speech and customer engagement analytics, today announces a new offering – Eureka Starter ...
TOKYO & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (NASDAQ: VRNT) today announced that TMJ Inc., a Benesse Group company that operates call center and back-office operations in Japan, has ...
Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...
Results that may be inaccessible to you are currently showing.
Hide inaccessible results
Feedback