Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

DUBLIN--(BUSINESS WIRE)--The "Speech Analytics Market Research Report: By Offering, Type, Enterprise Size, Application, Industry, Geographical Outlook - Global Industry Analysis and Growth Forecast to ...

Deep learning is a system of pattern recognition modeled after the ability of the human brain to gather information and learn from it. Microsoft Chief Research Officer Richard Rashid gave a rousing ...

Voiso, a global provider of AI-powered contact center software, has been recognized as a multi-category Leader in the G2 Winter 2026 Report, earning a total of forty-seven badges across its product ...

Companies try to serve their customers by providing what they believe is stellar service. Many have dedicated contact center staff, and are committed to doing right by the people who are buying ...

ATLANTA, June 26, 2006 - Nexidia, the leading provider of audio search and speech analytics solutions for government intelligence, contact center management, and Internet media, today announced the ...

Twilio announced Tuesday it had acquired Ytica, a 14-person Czech software firm that sells tools for call centers. Twilio plans to combine Ytica's tools with its Flex product, which is expected in ...

Just as many companies that adopted CRM applications years ago often failed to use the data they collected, call centers that tape inbound calls for regulatory compliance and quality assurance often ...

A team of researchers from the New York City-based Icahn School of Medicine at Mount Sinai created a speech analysis tool to predict psychosis onset in at-risk youth patients. For the study, the ...