A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Unless you have the right service desk technology, manual processing can bog down your resources.

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

The Washington Post has created a destination for readers seeking to understand and control their technology. The new offering, “Help Desk,” will feature a variety of storytelling methods, including ...

Here are five key office technology-related areas to consider when thinking about a return-to-work strategy. Column: Putting your employees first in the post-Covid ...

ServicePRO® by Help Desk Technology Corporation Software for IT Help Desk · IT Service Desk · Enterprise Work Management. © 2014 Help Desk Technology Corporation ...

To support families who are working with their children during virtual learning, Fairfax County Public Schools (FCPS) is launching a new Parent Technology Help Desk, effective August 24. The help desk ...

We’ve all been there or at least know someone who has: You land that coveted job only to get handed disappointing — and maybe even outdated — technology tools that pale in comparison to your own ...