MUMBAI, INDIA: Unlike ERP, the success rate of CRM implementation is very low. The scope of CRM is not limited to sales force automation only, as is widely perceived. CRM covers the entire gamut of ...

REDMOND, Wash., Aug. 27, 2001 — Onyx Software Corp. and Microsoft Corp. today announced that Onyx is the first customer relationship management applications vendor to pass the certification program ...

Concurrency control is the mechanism through which outcome of the update \ delete operation of a record is defined, when you have multiple user working on a same record at the same time i.e.