CX has grown in recent years to become a primary driver of growth, customer satisfaction and loyalty and employee engagement. More than sales, finance or IT, one area of a company has the biggest ...
Great customer experiences result in measurable business benefits, including higher revenue, lower costs, and increased resilience. But according to Forrester Research’s Q1 2022 Global State of ...
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today unveiled the ...
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