Ben Ames has spent 30 years as a journalist since starting out as a reporter for daily newspapers in Pennsylvania and Massachusetts. He has focused on business and technology reporting since 1999 for ...
Today, cross-border delivery looks very different from what it was just a decade ago. Behind every parcel moving from the US ...
China's parcel delivery sector aims to handle a record 14.25 billion consignments this year, said a senior official with the national agency governing the industry. In 2023, the sector made remarkable ...
Ben Ames has spent 30 years as a journalist since starting out as a reporter for daily newspapers in Pennsylvania and Massachusetts. He has focused on business and technology reporting since 1999 for ...
Ofcom is proposing new guidance for parcel firms to improve their complaints handling. It’s hoped the new guidance will improve the experience for those customers for who things go wrong. More than ...
Parcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog ...
Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the regulator has found. Amazon and FedEx have jointly taken the top spot in ...
Three weeks after Fastway collapse, An Post reiterates it is unlikely to have capacity to handle all increased volumes ...