Forward-thinking contact centers are leveraging generative AI to enhance CX and address frustrations like long wait times and repetitive conversations. Offering positive contact center experiences is ...

Dealing with emotions like anger, frustration, and disappointment can be a challenge. Road rage is one example, and statistics from the National Highway Traffic Safety (NHTSA) and other organizations ...

This was the roller coaster ride of Jalen Carey's freshman season. From the highs of scoring 26 points at Madison Square Garden for a kid from Harlem to the lows of DNPs (did not play) and three ...

Maurice Carroll works in the Black community, promoting sound healing, reiki and mindfulness. This week, he speaks to how a small change in attitude can create a major shift in life. (Photo credit: ...