PeopleSoft Inc. said yesterday it is extending a money-back guarantee program that it says is designed to protect customers in event of a takeover by Oracle Corp.The announcement came as testimony ...

Oracle has announced the availability of Utilities Customer Care and Billing 2.2, which includes enhancements that help utilities boost employee productivity, improve ability to manage conservation ...

SAN JOSE, Calif., Oct. 13, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the ...

Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people around the world. The new AI capabilities are ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

Oracle this morning announced that it has acquired RightNow – both companies are listed on NASDAQ – for $43 per share or roughly $1.5 billion net of RightNow’s cash and debt. With the acquisition, ...

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud ...

Emerging technologies and new insights into customers set the course for a new customer experience roadmap outlined during the Oracle OpenWorld 2017 keynote, Exceeding Skyrocketing Customer ...

CHICAGO, April 10, 2018 /PRNewswire/ -- ORACLE MODERN CUSTOMER EXPERIENCE-- Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals ...

Intuitively, everyone in business knows that delivering a great customer experience is important. Conversely, the consequences of delivering a bad experience are well documented. Studies show that 82% ...

JEA, a utility providing electricity and water services to residents in and around Jacksonville, Florida, has implemented Oracle Utilities Customer Care and Billing to help streamline billing ...