New Delhi: The Reserve Bank of India (RBI) has launched the Integrated Ombudsman Scheme to provide a simple and effective way for customers of various financial services to resolve their complaints.

The Office for Legal Complaints (OLC) is consulting on its draft business plan and budget for the LeO service for 1 April 2026 to 31 March 2027. LeO forecasts a continuing increase in demand for its ...

Banking complaints saw a nearly 14% rise in the RBI Ombudsman Scheme, with loans making up 29% of it & private banks facing ...

Grievances against the banks comprised the largest portion, accounting for 81% of complaints received. This was followed by ...

The Legal Services Board has expressed “significant concerns about the viability” of the Legal Ombudsman scheme as it ...

The Reserve Bank of India is launching a nationwide customer grievance redressal campaign. This initiative begins on January ...

India’s banking ombudsman system recorded 194,021 complaints in FY23–24, marking a significant reduction from the previous ...

Reserve Bank of India (RBI)’s grievance redress system, especially the much-touted integrated ombudsman scheme (IOS) scheme ...

The Reserve Bank reported a 13% increase in consumer complaints under the Ombudsman scheme for FY25, with a notable rise against private banks and small finance banks. However, complaint growth slowed ...

Before approaching the RBI Ombudsman, customers must first raise their complaint with the concerned bank or financial institution (RE). If the institution does not respond within 30 days, rejects the ...

The Banking Ombudsman Scheme is adding another director to its board and at the same time replacing two departing directors. Hon Heather Roy will become the board’s second independent director - along ...