MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Contact centers have evolved to be dynamic communications hubs that have ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced that the Verint Intelligent Virtual Assist (IVA) ™ solution has received top scores and is ...

The omnichannel trend in healthcare has led health systems to implement and integrate multiple digital front doors. But they can’t afford to neglect the most frequently used channel of all— phone ...

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Opus Research conducted a comprehensive assessment of enterprise-grade Intelligent Assistant solutions that ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), the Customer Engagement Company ™, today announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package ™, a low-code ...

Virtual assistants like Alexa, Siri, Cortana and Google Assistant are becoming more popular in the enterprise conference rooms, and that means a virtual assistant in a conference room in Boston may ...

The global intelligent virtual assistant market is set to chart a robust growth trajectory over the coming few years, according to Transparency Market Research. The research group anticipates that ...

A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...