The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Simin Cai In 2012, Kevin ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively engage with your audience to strengthen your brand and boost sales. Social ...

Communication specialists, marriage counselors, and other experts always tell us to “engage in active listening” to better connect with our spouses, children, bosses, and just about anyone else. What ...

Opinions expressed by Entrepreneur contributors are their own. If you were to ask my wife what my superpower is, she’d tell you that I’m the best listener she’s ever met. When she first told me that, ...

Let’s talk about leadership and ego—and listening. True leadership is about collaboration and valuing diverse perspectives. It’s about fostering a positive work environment where individuals feel ...

Empathy is one of the most important leadership skills, and—let’s face it—empathy is one of the most important skills no matter what your role. A powerful way to demonstrate empathy is through ...

Keep in mind that you shouldn’t aspire to be only one type of listener, as the best listeners can switch between listening styles in accordance with whatever the speaker’s needs are at that moment. A ...

(By Loyd Ford) We all know what it’s like to be left out. What’s that feeling? Fear. You’ve probably heard some sales managers say, “In every sales call, someone will be sold. Them or you.” But this ...

Researchers from Vrije Universiteit Amsterdam, Dartmouth College, Babson College, and LUISS University published a new paper in the Journal of Marketing that shows how to de-escalate customer anger on ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...