The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Simin Cai In 2012, Kevin ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Communication specialists, marriage counselors, and other experts always tell us to “engage in active listening” to better connect with our spouses, children, bosses, and just about anyone else. What ...

Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively engage with your audience to strengthen your brand and boost sales. Social ...

Opinions expressed by Entrepreneur contributors are their own. What happens when you and your employee, friend, family or client speak over each other? Do you think it makes for a productive effort ...

Empathy is one of the most important leadership skills, and—let’s face it—empathy is one of the most important skills no matter what your role. A powerful way to demonstrate empathy is through ...

Let’s talk about leadership and ego—and listening. True leadership is about collaboration and valuing diverse perspectives. It’s about fostering a positive work environment where individuals feel ...

Keep in mind that you shouldn’t aspire to be only one type of listener, as the best listeners can switch between listening styles in accordance with whatever the speaker’s needs are at that moment. A ...

(By Loyd Ford) We all know what it’s like to be left out. What’s that feeling? Fear. You’ve probably heard some sales managers say, “In every sales call, someone will be sold. Them or you.” But this ...

Interrupting someone can be a tricky business, especially if you want to do it gracefully without offending anyone ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...