Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here. By Emma Goldberg Reporting from Pascagoula, Miss.

Nobody likes being put on hold when on the phone with a call center, as it makes them feel unimportant and it is a waste of their time. After a few minutes on hold, a customer may start becoming ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

As businesses, law firms are always looking for ways to attract new clients and maximize their client yield through innovative methods for client outreach. While there are multiple ways for lawyers to ...