Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

When I started my first job in a call center 20 years ago, people were already talking about how technology and automated processes were on the verge of replacing human agents. Today, with artificial ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here. By Emma Goldberg Reporting from Pascagoula, Miss.

More and more people are seeking jobs that allow them to work from home. According to an article from CNBC citing research by CareerBuilder, “flexible” jobs allowing employees to work from home either ...