The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business. Nobody likes dealing with angry customers, ...

Most people who have worked in a job that involves dealing with the public either face to face or over the phone will have experienced an exchange with an abusive customer at some point or another. If ...

A trend of telco customers escalating complaints about their provider has continued, but customers of the worst offender may get some welcome relief. The number of complaints about phone providers ...