Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...
Genesys introduced the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible ...
Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...
New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...
California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...
Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities SAN FRANCISCO, May 15, 2023 /PRNewswire/ ...
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement ...
Customer service and contact center solutions provider Genesys is acquiring Utopy, a provider of workforce optimization solutions, including speech and text analytics and voice of the customer ...
SAN FRANCISCO, May 15, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration today announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower ...
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