Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

Most of these brand names shouldn’t surprise you. There will be naysayers who believe, based on their personal experience, that some of these companies don’t belong on the list. This was a popularity ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...