The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...
(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...
JEFFERSONVILLE, Ind. (WDRB) -- The public agency overseeing RiverLink will pay a contractor to address “unacceptable customer service metrics” with the Ohio River toll network as average call wait ...