Announcing the changes yesterday, the Scottish Housing Regulator said the new complaints procedure will align with the Scottish Public Services Ombudsman’s updated model. The procedures explain what a ...

The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

Bolton Council's complaints handling procedure was deemed 'unacceptable', in a letter from the Local Government and Social Care Ombudsman.

In the mortgage and general insurance sections of the Financial Services Authority’s website we are advised that one of the proposed changes in the recently published CP06/19 that relates to both ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

The Australian Securities and Investments Commission has launched civil proceedings in the Federal Court, alleging the superannuation fund breached several of the regulator’s beefed up internal ...