When a bank overcharges you, ignores an unauthorised debit, or fails to fix a problem despite repeated reminders, it can be frustrating. Fortunately, the Reserve Bank of India (RBI) offers a clear and ...

The Reserve Bank of India will launch a two-month campaign in January to resolve all customer grievances pending for over a ...

The Reserve Bank of India is launching a two-month drive from January 1 to tackle a growing backlog of customer grievances.

Grievances against the banks comprised the largest portion, accounting for 81% of complaints received. This was followed by NBFCs accounting for 14.80% of complaints received during FY 2024-25.

Harassment suffered by a city lawyer at the hands of a multinational bank over unauthorised credit card transactions has prompted Delhi Hig.

In its Integrated Ombudsman Scheme Annual Report for FY 2024-25, RBI highlighted an expanded digital complaint footprint, improved disposal efficiency, and increasing concerns around loans, credit ...

India’s banking ombudsman system recorded 194,021 complaints in FY23–24, marking a significant reduction from the previous ...

Private sector banks saw their share of complaints rise to 37.53% in 2024-25, surpassing public sector banks. The RBI ...