People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

Did you know Meta has a customer services department? If you have a problem with Facebook, Instagram and the rest, you might find it hard to get some of that service. Instead, people have been taking ...

Cheap Insurance reports that digital insurance claims are revolutionizing the process, offering immediate access, AI ...

All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech ...

A quiet yet sweeping revolution is underway in the insurance industry, driven by artificial intelligence's potential to redefine operational efficiency and customer experience. This transformation is ...