Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

Thanks to a trio of pandemic-era shake-ups -- job vacancies, work-from-home, and chattier callers -- customer-service wait times are soaring in the US. The average length of a service call rose by ...

Call centers don't anchor new skyscrapers or flashy mixed-use developments, but they have a huge impact on the office market, leasing nearly 150M SF in the United States, filling corporate parks in ...

These days, it looks like the bloom is coming off the rose for remote work: Many employers are talking tougher. New research shows employees are actually less productive when they work from home ...

Remote-work numbers have dwindled over the past few years as employers issue return-to-office mandates. But will that continue in 2024? The numbers started to slide after spring 2020, when more than ...

In its latest bid to trim real estate costs, Amazon is asking many of its customer service employees to work from home. The move comes as the e-commerce giant apparently plans to close some of its ...