NICE (Nasdaq: NICE), the worldwide leader in AI-powered self-service and agent-assisted CX software, today announced its integration of CXone Expert with OpenAI's generative modeling used in ChatGPT.

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030 Founded by customer ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create the world’s first ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

By fully deploying Coconut Software enterprise-wide, Bank of New Hampshire has redefined its service model by streamlining ...

Dublin, Aug. 18, 2025 (GLOBE NEWSWIRE) -- The "AI Orchestration in CX - Powering Innovation & Transformation" report has been added to ResearchAndMarkets.com's offering. The impact and momentum of ...

The incident highlights the profound reliance on IT infrastructure and underscores the urgent need for robust system resilience and contingency planning. The unprecedented global IT outage on the ...

This is the first call back to the shop for Mazda's two newest models. Mazda is conducting several recalls for its CX-70 and CX-90 SUVs due to potential software problems. On October 31, Mazda ...

Almost 31,500 units of the 2024 model year Mazda CX-90 and 2025 model year Mazda CX-70 have been hit with a safety recall stateside. Improper powertrain and engine control module software may result ...

Aruba on Tuesday announced an expanded CX switching portfolio, updates to its AOS-CX operating system and an enhanced version of the NetEdit switch configuration software, which now integrates with ...

Of Mazda’s three most recent recalls, the most substantial involves the automaker’s relatively new CX-90 three-row SUV and freshly new CX-70 two-row SUV. Nearly 81,000 vehicles are affected by a ...