People frequently ask me what’s next in CRM. I have a lot of knowledge because I attend a lot of vendor briefings, so it’s a fair question, but my understanding is highly imperfect because what’s next ...

Asia's digital economy has seen remarkable expansion in recent years. Automation, artificial intelligence, and improved ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Businesses often invest great resources in acquiring licenses and implementing sales CRM and ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Customer Relationship Management (CRM) can track key information about your ...

I know where to go when this Commentary writing gig grows stale. Wanna make 30 clams an hour? Costco’s hiring! (Remember when lenders and originators were very nervous about Costco taking over home ...

Customer relationship management (CRM) initiatives are one of the few areas where IT spending is actually on the rise. Cahners In-Stat forecasts that the $9.4 billion now being spent on CRM will grow ...

There’s a shift in the insurance industry being brought on by an increasingly competitive marketplace and the growing demands of more sophisticated customers. And with those dual competing pressures, ...

A healthcare CRM is customer relationship management software specifically designed for use in the healthcare or pharma industry. Doctor’s offices, clinics and hospitals use these specialized CRM ...