When a customer steps through the doors of a retail location looking to purchase a new product, they want to be helped by a friendly, knowledgeable sales associate who can answer their questions, ...

The game is personalized to each associate to emphasize the questions they don’t know, and could be accessed at the POS, at the employee clock-in or via a tablet. It also includes a leaderboard that ...

Vic Melfa (with his daughter, Maria Bolstad Barrett): “More big companies found out about us, so we got big contracts.” PHOTO/EMILY MICUCCI The Training Associates, an IT and business professional ...

Although it’s becoming increasingly accepted that retailers must give their employees a reason to stay (beyond just a paycheck) if they want to improve their culture and ultimately provide an ...

Walmart is harnessing the power of virtual reality to train over a million associates across the country. The big-box retailer will deploy 17,000 Oculus Go headsets to almost all of its 5,000 stores ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Just half a century ago, people dreamed of a future where everything was automated and our ...

LAW FIRMS should stop analysing the symptoms of associate employee turnover and focus on the causes of retention, according to a leading international professional services consultant.Speaking… LAW ...