TMCnet

Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...
InfoQ

AWS IAM Identity Center Introduces APIs to Manage Users and Groups at Scale

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...
TechCrunch

AWS wants to make your call center interactions less painful

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...
TMCnet

Loka Achieves AWS Agentic AI Specialization

The AWS AI Specialization in Agentic AI distinguishes Loka as an AWS Partner with proven technical expertise and customer success in delivering production-ready autonomous AI systems that reason, plan ...
SiliconANGLE

AWS opens $11B Project Rainier data center campus built for Anthropic

Amazon Web Services Inc. has opened a $11 billion data center campus in Indiana that will run artificial intelligence models for Anthropic PBC. CNBC reported the milestone today. The campus, which is ...
TechCrunch

AWS says it’ll invest ‘at least’ $11B to expand data center infrastructure in Georgia

On Tuesday, Amazon Web Services (AWS), Amazon’s cloud computing division, said that it plans to invest “at least” $11 billion in Georgia to expand its infrastructure to support various cloud computing ...