Peter is a writer and editor for the CNET How-To team. He has been covering technology, software, finance, sports and video games since working for @Home Network and Excite in the 1990s. Peter managed ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Many people have already embraced the AI automation age for better or worse. We’re seeing AI tools come out that alleviate countless mundane tasks for us, and one tool claims to be able to write 80% ...

Forbes contributors publish independent expert analyses and insights. I write about how creativity and communications accelerate success. Most of the communication workshops I facilitate focus on ...

I used AI to write a work email—and got caught. Learn from my mistakes.

This guide will show you how to use Google Bard to write your emails, this can be a helpful tool to create impressive emails. Google Bard is an advanced computational platform developed by Google AI, ...

There are lots of AI helpers out there now. But only one can write emails as well as you. To figure out which artificial intelligence assistant is worth your time and money, I set up an old-fashioned ...

Powered by Gemini, Help Me Write is the generative AI writing tool built into Google Docs and Gmail. Here’s how to get the most out of it while avoiding its pitfalls. Whether you’re a professional ...

"It just sounds kind of...rude," my co-producer said to me. She was referring to my latest email draft, which I was ready to send to a store we were coordinating with for an event. I was frustrated; ...

At Google I/O in May, the company announced that they have big plans for Bard, its AI chatbot. That includes putting it into Gmail to help write emails for you. If you signed up for early access, then ...