While VoIP phones offer far more features and better clarity than legacy phones, troubleshooting VoIP phones requires voice and networking skills. It isn’t necessary to be CCNP certified. However, ...

I use a Vonage VoIP phone, and I noticed over the past few weeks that I was getting a lot more static during calls and, far worse, that my Internet connection was starting to drop when I answered the ...

No one likes choppy audio or dropped calls. Use these simple VoIP troubleshooting tactics for crystal clear internet calls every time. Making VoIP (Voice over Internet Protocol) calls is easy, ...

A straightforward approach to troubleshooting VoIP that can be applied to video as well. VoIP is particularly sensitive to packet loss, and determining the cause of the packet loss can be difficult.

As you know, managed IP services have been inching farther onto the enterprise premise. Some carriers, such as Equant and Infonet, offer managed VoIP services that not only include converged voice and ...

VoIP jitter, usually referred to as network jitter, is the time delay experienced by VoIP phone users between signal transmission and signal reception over a data network. During VoIP voice and video ...