Business Wire

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...
Business Wire

TELUS to Share “Expert Learnings” on Customer Service Transformation During August 22 Webinar

ATLANTA--(BUSINESS WIRE)--OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced TELUS (TSX: T, NYSE: TU) will showcase its recent ...
Morningstar

NelsonHall Names TELUS Digital a Leader in its 2025 NEAT Evaluation for Customer Experience Services Transformation

The company was named a Leader in all four CX transformation segments assessed: overall capabilities, customer experience improvement, cost optimization, and revenue generation TELUS Digital, the ...
Nasdaq

CommScope (COMM) Platform to Improve TELUS' Customer Service

CommScope Holding Company, Inc. COMM has announced that it will provide TELUS TU, a leading service provider in Canada, with its cloud-based ECO Service Management platform to manage its connected ...
Seeking Alpha

TELUS Digital Named a Leader in Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment - Americas for the Seventh Consecutive Year

Report highlights TELUS Digital’s end-to-end CX transformation leadership, global talent, and service portfolio, recognizing its proprietary Fuel iX™ AI platform, Fine-Tune Studio dataset preparation ...
Canadian HR Reporter

TELUS expands voluntary buyout offers as shift to self‑serve continues

Company says changes 'fuelled by rapid transformation in our industry and the growing customer demand for self‑serve ...