The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

Different industries have been finding different ways to adapt to the global digital transformation. For example, customer service centers, which are heavily reliant upon extensive manpower, are now ...

Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Outstanding customer service plays a vital role to corporate success in the ever-changing business landscape. The traditional customer service model is constantly criticized for long wait times, ...

Two months ago, a battery charger for a 12 volt DeWALT drill of mine literally fried. I was working along the edge of a river when I smelled acrid electric fumes and thought I might be upwind of a ...

Download this latest installment of CRM Magazine’s Best Practices Series and you will receive recommendations for delivering smart customer service from the perspective of your customers—service that ...

Smart ticketing systems and other new technologies are revolutionising how passengers experience rail transport, with flexible, remote journey planning and purchasing the order of the day. But when it ...

Whether you are an international corporation or a one-man sole proprietorship, customer service is an integral component to business success. Customer service starts with the first interaction with a ...

Customer service is without doubt a huge arrow in the marketing quiver, and a smart customer service representative is worth his or her weight in gold. I was reminded of that again reading this story ...