ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...
The Manila Times

1Kosmos Brings Step-Up Identity Verification to ServiceNow for Help Desk Recovery and Sensitive Change Requests

High-assurance identity verification integrated directly into ServiceNow AI Platform helps prevent social engineering and account takeover ...
Business Wire

ServiceNow Introduces Workflow Data Fabric, Forging a New Generation of AI-fueled Productivity for the Enterprise

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today introduced Workflow Data Fabric, forging a new generation of AI-fueled productivity for ...
Yahoo Finance

Is ServiceNow (NOW) Turning Biometric Security Into Its Next AI Workflow Moat?

In January 2026, authID announced an integration with ServiceNow to bring secure biometric identity verification into more than 8,400 ServiceNow-powered contact centers, including a large majority of ...
Diginomica

ServiceNow targets low-code developers to rethink enterprise workflows

ServiceNow's ambition to support enterprises in what it calls the enterprise ‘workflow revolution' has expanded to include more features that support low-code developers, announcing capabilities that ...