CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

PALO ALTO, Calif., May 13, 2021 /PRNewswire/ -- 4me, the SaaS provider of the 4me enterprise service management (ESM) solution dedicated to improving selective outsourcing, is proud to announce it has ...

While the complex, nuanced factors contributing to success in the field service industry continue to change, there are some key best practices that businesses can implement to stay ahead of the curve.

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...