The need for enhanced self-service offerings has never been more pressing as two drivers converge – the world's biggest companies look to implement self-service to increase customer satisfaction and ...

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart solution for online bill payment services, announced Interactive Voice Response (IVR) enhancements today, giving billers and their customers more ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

BURLINGTON, Mass., Aug. 12, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation ...

Angel Multimodal delivers the industry's first truly multimodal input and output experience, enabling users to switch between different input and output methods with just a simple tap—and toggle back ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...