Contact center quality management solutions that provide end-to-end automation, analytics insight, and reporting capabilities can deliver a substantial return on the investment. Once you have ...

In software development, speed has become the defining characteristic of product launches. It sets the standard we can’t really escape anymore. It places demands on market players both old and new: ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

MELVILLE, N.Y.—July 28, 2015—UV flatbed printing is a comparatively new technology in relation to established printing technologies such as litho, screen, toner or roll-based inkjet printing. For that ...

Definition: Economic Value Added (EVA) — a name trademarked by Stern Stewart & Co. – subtracts the capital charge (the capital investment times the cost of capital) from the net financial benefits of ...

Events have increasingly become an important channel in the marketing mix, despite how notoriously “impossible” it is to measure the ROI, or return on investment. When people show up to your event, ...

This post was sponsored by Semify. The opinions expressed in this article are the sponsor’s own. Have you ever wondered how beneficial SEO would be for your business, or how much of your budget you ...

You already know that content marketing is one of the most valuable marketing strategies you can use for your brand. It doesn’t cost much time or money in the startup phase, and it has the potential ...

Link building is often 40% of an SEO budget – sometimes more in competitive industries. But here’s the problem: most companies aren’t calculating ROI before building links. That’s a fast way to burn ...