Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...
SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...
A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...
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