Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

Prelini Udayan-Chiechi is VP Marketing EMEA at Bazaarvoice. (c)iStock/anyaberkut Today’s multi-platform marketplace allows consumers to share feedback; providing brands and retailers with ...

Online reviews have become the digital backbone of consumer decision-making. Whether shopping for a home, selecting a he ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Finalized last year, the U.S. Federal Trade Commission’s (FTC) Final Rule on the Use of Consumer Reviews and Testimonials (the “Final Rule”) principally addresses the sale, purchase, and publication ...

Los Angeles-based Fashion Nova will be required to pay $4.2 million to settle allegations it blocked negative reviews of its products from being posted to its website, the Federal Trade Commission ...

Home Depot is the retailer of choice for countless DIYers and professionals, but some of the nationwide chain's products are ...