Apple is continuing to improve the AI Support Assistant that it is testing in the Apple Support app, introducing new ...

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

Apple released urgent iOS updates, including iOS 12.5.8 for older iPhones, after emergency-call issues in Australia and a ...

Apple has announced a new process that will finally enable customers and independent repair providers to utilize used Apple parts in repairs; but advocates of the right-to-repair movement see the move ...