This latest cloud service aims to improve the customer experience. Interactive Intelligence today announced the newest service for its multitenant PureCloud platform: PureCloud Engage, tailored toward ...

Interactive Intelligence believes there is real opportunity for them to grow their EMEA revenues substantially over the next few years. Last week Interactive Intelligence held their EMEA partner ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...