Charter Communications Inc. has told the state of Ohio it will close a residential inbound sales call center in Akron, a move that will result in the loss of 259 jobs. Stamford, Connecticut-based ...

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...